Refund policy

14-Day Money-Back Guarantee

At Aleris Gems LLC, customer confidence and satisfaction are our highest priorities. We stand behind the quality and authenticity of every gemstone we sell and are pleased to offer a 14-Day Money-Back Guarantee, along with a 30-Day Return Policy, to ensure a secure and trusted purchasing experience.

14-Day Money-Back Guarantee

Customers may request a full refund within 14 days of receiving their order, provided the item meets our return eligibility conditions outlined below. This guarantee is designed to give you complete peace of mind when purchasing from Aleris Gems.

30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, items must:

Be in the same condition as received
Be unworn, unused, and unaltered
Include original tags, if applicable
Be returned in original packaging
Be accompanied by a receipt or proof of purchase

How to Initiate a Return

To begin a return, please contact us at:

Email: info@alerisgems.com

Approved returns must be sent to the following address:

Aleris Gems LLC
8341 Aspenbrook Ave
Las Vegas, NV 89147
United States

Once your return request is approved, we will provide a return shipping label along with detailed instructions.
Items sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us right away at info@alerisgems.com so we can promptly evaluate the issue and provide a suitable resolution.

Non-Returnable Items

The following items are not eligible for return:

Custom or special-order gemstones
Personalized items
Sale or clearance items
Gift cards
Hazardous materials or regulated goods

If you have questions regarding a specific item, please contact us prior to purchase.

Exchanges

The fastest way to receive a replacement item is to return the original purchase. Once the return is approved and processed, you may place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their purchase within 14 days of delivery, without providing a reason. Returned items must meet the same eligibility requirements listed above, including condition, packaging, and proof of purchase.